崗位職責(zé)描述
1. 負(fù)責(zé)處理公司產(chǎn)品訂單；
2. 負(fù)責(zé)處理因特殊原因在香港公司以及深圳公司轉(zhuǎn)換的訂單；
3. 負(fù)責(zé)客戶的投訴、查詢和緊急訂單處理工作；
4. 了解客戶需求，及時(shí)答復(fù)客戶的咨詢；
5. 整理銷售數(shù)據(jù)，協(xié)助銷售團(tuán)隊(duì)，整理銷售需求報(bào)表；
6. 協(xié)助銷售團(tuán)隊(duì)與客戶進(jìn)行溝通；
7. 處理部門內(nèi)部事務(wù)，協(xié)調(diào)團(tuán)隊(duì)內(nèi)部，以及與其他部門之間的日常運(yùn)作；
8. 協(xié)助部門領(lǐng)導(dǎo)管理3-4人的小組成員工作；
9. 上級(jí)安排的與部門工作相關(guān)的其他事宜；
1. Deal with Company orders in high efficient;
2. Follow up the orders transformed in the Hong Kong Company and Shenzhen Company due to special reasons;
3. Deal with customer complaints, enquiries and urgent orders;
4. Find out Customers requirements and respond to them in time;
5. Ability to analyze and sort out sales data, prepare the reports and charts required by the Sales Department;
6. Assist Sales team communicate with customers;
7. Handle Dept. internal affairs and coordinate with the teammates and related Dept. for the routine operation;
8. Assist Dept. head to supervise 3-4 teammates；
9. Other tasks related with department job assigned by the superior.
任職資格Qualifications
1. 本科以上學(xué)歷，服裝、服裝輔料專業(yè)以及外資企業(yè)工作經(jīng)驗(yàn)背景優(yōu)先考慮。
2．熟練使用辦公軟件，英語(yǔ)四級(jí)以上，運(yùn)用熟練。
3. 5年以上服裝行業(yè)客戶服務(wù)工作經(jīng)驗(yàn)，并至少2年以上同等崗位經(jīng)驗(yàn)，拉鏈行業(yè)優(yōu)先考慮；
4. 熟悉進(jìn)出口和銷售業(yè)務(wù)流程，善于工作流程的改進(jìn)；
5. 具有較強(qiáng)的數(shù)據(jù)分析能力，獨(dú)立處理工作能力強(qiáng)；
6. 具有較強(qiáng)的溝通能力、組織能力以及協(xié)調(diào)能力，善于與客戶溝通交流，工作認(rèn)真負(fù)責(zé);
7. 積極樂，團(tuán)隊(duì)合作意識(shí)較強(qiáng)；有耐心，具有良好的職業(yè)道德和敬業(yè)精神；能承受較大的工作壓力；
1. Bachelor degree and above, major in garment or garment accessories, foreign-funded experience is preferred;
2. Good command of Office, good English skills with CET-4 and above;
3. More than 5 years Customers Service experience in garment industry, at least 2 years equivalent position experience, Zipper industry is preferred;
4. Familiarity with import/export and sales business processes, good at work process improvement;
5. Considerably strong data analysis skills, ability to complete relevant tasks independently;
6. Have strong communication, organization and coordination skills, good at communicate with customers and responsible for the work;
7. Optimism, strong teamwork awareness, patience, professional morality and respect for work, ability to withstand high pressure at work.
